Purchases, licensing, custom work or a bug you've hit — pick whichever channel suits you. Discord is the fastest.
Every ticket is read by a developer. We answer in the order they arrive, usually well inside a day.
The fastest route for support, pre-sales questions and bug reports. Open a ticket in #support.
Join DiscordUnder 24 hours on tickets. Anything blocking a live server jumps the queue, usually answered within a couple of hours.
The more you tell us, the more accurate the estimate. Framework, population and deadline are the three that matter most.
Your licence is bound to your account at checkout and the download appears in your dashboard immediately. If it doesn't, open a ticket with your order ID and we'll release it manually.
Your framework, average and peak population, the feature list as concretely as you can write it, and your deadline. A rough design doc gets you a much tighter number than a paragraph.
Yes. Installation is included on full server cores and available as a paid add-on for individual products and bundles.
Open a ticket with your server version, framework, the resource name, and the console output. Reproduction steps get it fixed fastest.